Name: Glintcare Wellness and Medical Centre
Address: Milimani, Kisumu, Kisumu County, KE
Telephone: +254 794 590 452
Price range: $$

Question 1

What services does Glintcare offer?

Accepted Answer

Glintcare provides a comprehensive range of mental health services including psychiatric evaluation, individual and group counselling, psychotherapy (CBT, EMDR, psychodynamic), rehabilitation programmes, child and adolescent mental health, wellness programmes, and family therapy. Our multidisciplinary team tailors every treatment plan to your unique needs.

Question 2

Do I need a referral to book an appointment?

Accepted Answer

No referral is necessary for self-referral appointments. You can book directly through our website, by phone, or via WhatsApp. However, if you are using certain insurance plans, a referral from your primary care physician may be required. Check with your insurance provider or contact us for guidance.

Question 3

How do I book an appointment?

Accepted Answer

You can book an appointment through our online booking system, by calling us at +254 794 590 452, via WhatsApp, or by emailing appointments@glintcare.co.ke. Online booking is the fastest way to secure your preferred time slot. You will receive a confirmation via email or SMS within minutes.

Question 4

What should I expect during my first visit?

Accepted Answer

Your first visit is an initial assessment lasting approximately 60–90 minutes. A member of our clinical team will discuss your concerns, medical history, symptoms, and goals. This helps us develop a personalised treatment plan. Please arrive 15 minutes early to complete intake forms. Bring any relevant medical records and a list of current medications.

Question 5

What types of therapy do you offer?

Accepted Answer

We offer evidence-based therapies including Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR), psychodynamic therapy, dialectical behaviour therapy (DBT), mindfulness-based stress reduction (MBSR), family systems therapy, and play therapy for children. Your therapist will recommend the approach best suited to your needs.

Question 6

How long does therapy typically last?

Accepted Answer

The duration of therapy varies depending on individual needs and treatment goals. Some clients benefit from short-term therapy (8–12 sessions), while others may require longer-term support. Your therapist will regularly review your progress with you and discuss recommended timelines. You are always in control of your treatment journey.

Question 7

Do you accept insurance?

Accepted Answer

Glintcare works with several leading insurance providers in Kenya. Coverage varies by plan, so we recommend verifying your benefits before your appointment. Our team can assist with pre-authorisation and help you understand your coverage. We also offer self-pay options and flexible payment plans.

Question 8

What are your payment options?

Accepted Answer

We accept cash, mobile money (M-Pesa), debit/credit cards, and bank transfers. For self-pay clients, payment is due at the time of service. We offer flexible payment plans for treatment programmes. Insurance claims are filed on your behalf where applicable.

Question 9

Is my information kept confidential?

Accepted Answer

Absolutely. Confidentiality is a cornerstone of our practice. All patient information is protected under Kenyan data protection laws and international healthcare privacy standards. We do not share your information without your explicit written consent, except where required by law (e.g., imminent risk of harm). Your therapist will discuss our privacy practices during your first visit.

Question 10

Can I request my medical records?

Accepted Answer

Yes. You have the right to access your medical records. Submit a written request to our records department, and we will provide copies within 30 days. There may be a nominal administrative fee. If you need records transferred to another provider, we can facilitate that with your written authorisation.

Question 11

What are your operating hours?

Accepted Answer

Our standard office hours are Monday to Friday 8:00 AM – 5:00 PM and Saturday 9:00 AM – 1:00 PM. Our facility is open 24 hours on Sundays & Public Holidays to support our inpatient services. Our crisis support line is available 24/7 at +254 794 590 452.

Question 12

Do you offer virtual or telehealth appointments?

Accepted Answer

We are expanding our telehealth capabilities. Currently, most consultations are conducted in-person to ensure the best therapeutic experience. However, follow-up sessions and certain counselling formats may be available virtually depending on your treatment plan. Contact us to discuss options.

Question 13

What if I need help outside of office hours?

Accepted Answer

If you are experiencing a mental health crisis outside of our office hours, please call our 24/7 crisis support line at +254 794 590 452. You can also reach the AMREF Health Africa crisis line or Befrienders Kenya. If you are in immediate danger, please call emergency services (999) or go to your nearest emergency room.

Question 14

Do you treat children and adolescents?

Accepted Answer

Yes. Our Child and Adolescent Mental Health unit specialises in treating young people from age 5 through 18. We offer age-appropriate therapies including play therapy, art therapy, family therapy, and cognitive-behavioural approaches adapted for younger clients. Parents or guardians are involved in treatment planning.

Question 15

Can I book an appointment for a family member?

Accepted Answer

Yes, you can book on behalf of a family member, including minor children. For adult family members (18+), we will need their consent to share appointment details. For children, a parent or legal guardian must be present for the initial assessment and will be involved in ongoing treatment decisions.

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